Please review our cancellation and refund policy before making a reservation. Policies may vary depending on the hostel and room type.
Cancel up to 24 hours before check-in for a full refund.
Cancellations within 24 hours may be eligible for a partial refund.
Certain promotional bookings cannot be cancelled or refunded.
Guests can cancel their reservation through their account dashboard or by contacting our support team before the applicable deadline.
Approved refunds are typically processed within 5–10 business days and credited back to the original payment method.
Cancellation policies may differ between hostels. Always review the specific cancellation terms displayed during checkout before confirming your booking.